Refund Policy for Moonknd LLC

At Moonknd LLC, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a refund within 30 days of your purchase date, subject to the following conditions:

  1. Eligibility

To be eligible for a refund, you must have purchased the product directly from the Moonknd LLC website, located at www.moonknd.com. Products purchased from third-party retailers or distributors are not eligible for a refund.

  1. Return Process

To initiate a return, please contact us at [email protected] with your order number and the reason for your return. We will provide you with a return authorization number and instructions for returning the product.

You must return the product in its original packaging, including all accessories, manuals, and documentation. You are responsible for the cost of return shipping.

  1. Refund Amount

We will issue a refund for the purchase price of the product, less any discounts or promotions that were applied to the purchase. We do not refund any shipping or handling charges.

  1. Refund Timing

We will process your refund within 7 business days of receiving your returned product. Your refund will be issued to the original payment method used for the purchase.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at [email protected] within 14 days of receiving the product. We will provide you with a return authorization number and instructions for returning the product. We will issue a refund or send a replacement product, at our discretion.

  1. Exchanges

We do not offer exchanges at this time. If you would like to exchange a product, please return the product and place a new order.

  1. Contact Us

If you have any questions or concerns about our refund policy, please contact us at [email protected]